Sales and Customer Service Specialist (m/f/d)

22. September 2022


Adam Hall Group is a leading German manufacturer and distributor providing event technology solutions to business customers worldwide. Target groups include retailers, B2B dealers, live event and rental companies, broadcast studios, AV and system integrators, private as well as public companies and industrial flightcase manufacturers. The company offers a wide range of professional audio and lighting technologies as well as stage equipment and flightcase hardware under the LD Systems®, Cameo®, Gravity®, Defender®, Palmer® and Adam Hall® brands.

At Adam Hall, customer satisfaction plays an important role in the success and continuous growth of our company. To support and further expand our sales and customer service team, we are looking for an entrepreneurial and customer-oriented technical / commercial employee (m / f / d). As a Sales and Customer Service Representative you are part of technical sales and support our product portfolio for professional users in cooperation with colleagues in the field sales force.

These are your responsibilities:

  • Ability to handle high volume of requests to address customer and team questions efficiently & accurately. 
  • Focus on customer satisfaction with the intent to do so professionally and within business guidelines. 
  • Ensure all customer orders are confirmed and released to meet required delivery dates. 

Additional tasks and projects assigned by management as needed:

  • Support for sales colleagues in the field.
  • Qualify customer enquiries, advise customers, and bring sales projects to a close.
  • Contact with customers and partners on the phone, by email and trade fairs, as well as setting up and expanding the customer database.
  • Processing dealer orders daily, invoicing and working with warehouse on customer urgency.
  • Sales Support and advice with technical knowledge in the areas of Pro audio and stage equipment.
  • Understand customer’s need and identifying sales opportunities.
  • Research and notify sales team of new leads.
  • Showroom maintenance and update with new products.

What you bring with you:

  • Bachelor’s degree, or subsequent background in Live Audio or install audio.
  • Proficient in computer software systems including MS Office and MS Excel
  • Working knowledge of QB’s Enterprise (willing to train)
  • Excellent motivational skills and works well with a team but also able to work alone
  • Excellent time management skills to meet deadlines and customer needs
  • Industry knowledge from event, Live audio, Install audio or stage technology

What we offer:

  • A friendly team with a shared passion for event technology.
  • Good development and training opportunities in a medium-sized company with the dynamism of a start-up
  • Great work/life balance
  • Medical and Dental insurance
  • 401K plan with yearly company match, 100% vested right away
  • 15 days PTO’s
  • A modern and sustainable workplace in an excellent location in Riverdale, New Jersey (40 minutes from Manhattan)
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